All items must be returned unused, with all designer garment tags attached, and in the same condition as sent out, without damage or signs of wear, within 14 days of receipt. With exception to pierced earrings, body jewellery, lingerie and swimwear [where the hygiene strip has been removed] you have a legal right to change your mind within 14 days and receive a full refund for goods purchased from The Music Room. Returns that do not meet our policy will not be accepted and will be sent back to you.
Within 14 days of receiving your order (if the goods are received in multiple deliveries the 14 days commences from the date the last goods are received) you must return the goods and contact us via email requesting a refund.
You will be responsible for returning the goods at your own expense. Only where the goods are damaged on arrival, will we, or the relevant Brand Partner(s), pay the costs of returning the goods.
We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. We will make any refunds due to you within 7 days from the day on which we receive the product back from you.
Please note we are unable to offer exchanges due to the limited duration of our sales.
If an order is cancelled because (i) we have told you about an error in the price or description of the product and you no longer wish to proceed or (ii) there is a risk that supply of the products may be significantly delayed because of events outside our control, we will refund you in full for any products which have not been provided.
HOW TO RETURN
To return an item or the order in full please contact us at [email protected]
Please state your order reference number, the item(s) you wish to return and your reason for returning.
Returns costs and arrival are at your full responsibility. The Music Room, or our Brand Partners, cannot be held responsible for any goods which go missing on return. Subsequently you are strongly recommended to insure the goods adequately and use a tracked insured postage service.
To ensure your return reaches us promptly, items must be returned from the same country/region to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.